DEA Exam Questions

Which of the following are not owed a duty of care when ensuring an EPC assessment is correct?

NHBC Officer
Occupier
Lender
Owner

If a complaint cannot be resolved, to whom will the complainant be directed to?

The local MP
The accreditation scheme
Gov UK website
Citizens Advice

Which three of the actions should be followed when working alone?

Keep a mobile phone and personal alarm on when inspecting alone
Take a colleague with you to an occupied property
Have a system (e.g. a call-back system) in place for entering empty buildings alone
Do not enter derelict properties alone

DEAs must be properly insured. Which of the following is an insurance a self-employed DEA doesn’t require?

Car insurance
Public liability
Professional indemnity
Vicarious liability

The following are stages of a risk assessment as recommended by the HSE, but they are not listed in the correct order:

1. Review risk assessment and update as necessary

2. Evaluate the risks and decide on precautions

3. Identify the hazards

4. Decide who might be harmed and how

5. Record your findings and implement them

In which order should they be placed?

3, 4, 2, 1, 5
3, 4, 2, 5, 1
1, 2, 3, 4, 5
3, 4, 5, 2, 1

When setting and measuring a DEAs objectives, which of the following is least likely to be considered by their employee?

The number of EPCs requiring amendment
Average turnaround time from instruction to issue
The average rating of the EPCs lodged
Number of complaints received

Which of the following best describes U-values? Select two

A lower U-value means there is a higher rate of heat loss
U-values tell us the thickness of insulation of a building element
A larger U-value means there is a higher rate of heat loss
U-values tell us the rate of heat loss of a building element

Who is initially responsible for dealing with a customer complaint?

Scheme Manager
The customer
The DEA
A colleague of the DEA

The RdSAP conventions is a document assessors have access to. Which of the following isn’t relevant to the use of the convention document?

Provides a consistent methodology for DEAs
Provides a framework for DEAs to follow
Provides guidance if a DEA is unsure about a situation
Provides a procedure for DEAs to follow

In which decade did construction changes start to take effect in residential properties due to building regulations?

1950s
1970s
1930s
1960s

Which of the following isn’t included in the Data Protection Act?

Personal data must be processed fairly and lawfully
Personal data must be kept for 15 years
Personal data must be kept secure
Personal data must be adequate, relevant and not excessive

Identify what are minimum requirements that must be in place for Accreditation Schemes. Select three.

Ensure members of the Scheme are not monitored regularly
Ensure members of the Scheme are qualified to undertake energy assessments
Ensure consistency and accuracy of energy assessments
Ensure members of the Scheme have suitable indemnity cover in place
Ensure complaints against Scheme members are not resolved

The following are all sources of information that a DEA might be able to use. Which of these might you decide to reject the information they are providing?

Technical support department of your accreditation scheme
Local Authority
Professional bodies
Homeowners

If you encounter an angry home occupier, which is the best behaviour to follow?

Ignore the occupier
Be firm and inform that they will not be getting an EPC unless they calm down
Offer an opinion
Stay calm, leave if they don’t calm down

What is the minimum percentage of audits a DEA will be audited on per year?

5%
1%
10%
2%

The following hazards or risks need to be reported to the property occupier. Which one would allow the inspection to continue?

Thermoplastic floor tiles containing asbestos
Frayed asbestos pipe lagging
Squatters present
Strong smell of gas

People have a number of rights concerning the data held about them, which of the following is incorrect?

They are entitled to a copy of the information
Inaccurate information can be corrected or edited
They can opt out of direct marketing
They cannot claim compensation for any breach, but can progress through the small claims court

If you encountered blue asbestos at the property, what would be the best course of action?

Withdraw immediately, cancel the inspection, and inform building owner
Stay, continue the inspection with caution, don’t inform building owner
Stay, only inspect the outside element of property, don’t inform building owner
Stay, complete the inspection and inform building owner

You are asked to produce an EPC for a relative. How is this conflict of interest most likely be managed?

Take a witness to the appointment
Inform the accreditation centre
Refuse the instruction
Declare the conflict on EPC

DEAs must have a complaints policy or statement in place. Which of the following should be included in this policy?

All of these
Compliance with accreditation centre processes
All correspondence to be held on file
Time scale for response to complainant

What are the three types of asbestos?

Brown, Black, Yellow
Blue, Black, Yellow
Blue, Brown, Yellow
Blue, Brown, White

Identify three measures that you can carry out to prevent causing any damage when inspecting property

Do not leave ladder marks on walls or knock things over with tape measure
Apply maximum force to windows and hatches
Do not apply too much force to windows or hatches
Wear shoe covers

There is a difference of opinion between yourself and a colleague, which of the following Is the correct course of action?

Ignore any chance of contact to prevent an escalation
Do what the colleague wants you to do as you don’t want any bad feelings
Listen to the colleague but then do what you were going to do anyway
Listen, discuss and if unresolved contact your manager to assist

What is the UK’s strategy for carbon emissions by 2050?

Net Zero Carbon
One percent carbon
Two percent carbon
Net one percent carbon

The HSE publishes many guidance leaflets, but which of the following is not one of their publications?

RICS Surveying Safely
Home working – guidance for employees and employers on Health and Safety
COSHH a brief guide to the regulations
Getting to grips with manual lifting

Which isn’t an appropriate action when using electrical appliances?

Check for burn or scorch marks
Contact an electrician immediately if an appliance isn’t working correctly, therefore it will be in use for the minimum amount of use before it is fixed
Ensure appliance is turned off when not in use
Check there an no trailing leads

Why would it be necessary to abort an inspection? Select two answers.

Blue asbestos is found
White asbestos is found
An adult is present with a child
A child is present with no adult

Which document defines the circumstances under which recommendations for improvements are made on EPCs?

Appendix T
Appendix Q
Appendix N
Appendix S

What do you consider is an appropriate customer service in response to a query?

‘It’s something I don’t deal with’
‘I’ll get back to you as soon as I can’
‘I’m not sure, I’ll see what I can find out’
‘I will look into this and get back to you in the next 48 hours’

What is the legislation that makes an EPC a legal requirement?

Sustainable Energy Act
The Energy Act
The Energy Performance of Building Regulations
The Climate and Energy Regulations

Recording insulation levels as ‘unknown’ impacts the EPC in what way?

It suppresses a recommendation for improvement for that building element
It assumes there is no insulation and suppresses any recommendation for improvement
It assumes 100mm of insulation is present
It assumes no insulation and automatically triggers a recommendation for improvement in line with current building regulations

Which of the following is not covered in Health, Safety and Welfare Regulations?

Adequate air and ventilation changes
Provision of adequate light at workstations
Comfortable work temperatures
Working from home

When completing an energy assessment, any evidence from a domestic energy assessor must be retained for?

10 years
Until the assessment has been audited
15 years
5 years

Which government department oversee the role of accreditation schemes?

Department for Education (DfE)
Department for Business, Energy, & Industrial Strategy (BEIS)
Department of Levelling Up Housing and Communities (DLUHC)
Department for Transport (DfT)

What is the purpose of conventions?

Provide some standards for some DEAs to follow
Consistent standards, that must be adhered to occasionally by some DEAs not all
Keep a consistent methodology across all assessors, no confusions or differences in ways DEAs assess a dwelling
Provide some inconsistent standards for all DEAs to follow

DEA Exam Questions

DEA Exam Questions

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